Privacy Policy

We respect your privacy and are comitted to keeping your information safe

Thank you for visiting our Website! Our relationship with our customers is very important to us; we are committed to the confidentiality and security of all personal information you provide to us. The purpose of this Privacy Policy is to explain how we use the personal and non-personal information provided to us.

This Privacy Policy applies to the online services, referred to as Escritorio or Escritorio CRM (“Service”) and the website, https://getescritorio.com (“Website”), collectively referred to as the “Services”, which are provided by Escritorio Inc. (“The Company,” “we”, “us”, and “our”). We are committed to protecting the privacy of our web visitors and customers (“you”, “your”) and ensuring their personally identifiable information (“Private Data”) is kept secure. By using the Services provided by Escritorio Inc., you are acknowledging and accepting the practices described in this Privacy Policy.

Information We Collect

Whenever you participate in activities including, but not limited to, (1) creating accounts to use our Services, (2) providing payment and billing information to use our Services, (3) answering surveys or registering for offers and events, (4) opting in to receive marketing communication, or (5) requesting or receiving customer support, you may be requested to provide Private Data to us.

Private Data collected by us may include your contact information (e.g. name, email address, mailing address, or phone number), billing information (e.g. credit card information and billing address), your IP address, and the information you store when using the Service (e.g. the names, titles, and contact information of your contacts). This personally identifiable information is only collected when it is voluntarily submitted by you.

All information stored when using the Service is submitted by the individuals who utilize the Service (“Customers”). We have no direct relationship with the individuals whose personal information is stored within the Service by our Customers. If you are an employee or customer of one of our Customers and would like to have your information corrected, amended, or deleted from the Service, please contact that Customer directly. If we are requested to remove Private Data from the Service, we will respond to that request within 30 business days.

When you utilize our Services, technical information may be automatically collected in order to help us administer our Services, understand how our Services are being used, and learn how we can improve our Services. This information may include, but is not limited to, your IP address, browser type, device type, operating system, referring site (the site where you clicked the link to visit our Website, for example google.com), the date and time of your visit, and the URLs of the pages visited.

How We Utilize Information

We utilize information, including Personal Data, to conduct our business, provide information and customer support for our Services, better understand the needs and interests of our customers, improve our Services, and personalize our communication with you.

Examples of such activity include, but are not limited to, communicating with our Customers and website visitors with relevant information or promotions related to our Services; processing and following up on transactions or requests related to our Services or customer support; sending our Customers reminders about expiring subscriptions to our Service; billing our Customers for our Service; engaging in market research; measuring and analyzing the use of our Services by our Customers in order to improve our Services; notifying our Customers of Company updates; personalizing content and advertising; complying with legal requirements; enforcing our Terms of Service; preventing fraud and other prohibited or illegal activities.

How We Disclose Information

We do not sell or rent Private Data to any third party.

We do hold the right to share your information with the appropriate authorities; as required by law, in order to comply with a subpoena or similar legal process; when we believe in good faith that disclosure if your information is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate government request.

Please note that we use third party vendors (e.g. our customer support platform and payment processing provider) to provide the necessary hardware, software, and services which are required in order for us to provide our Services to you. These third party vendors are authorized to use your Personal Data only as necessary to provide their services to us. This enables us to provide our Services to you, bill you, provide customer support to you, and conduct research on the usage of our Services.

As part of our ongoing effort to better understand and serve our Customers, we may conduct research related to the demographics of our Customers, their interests and usage of our Services. This research may be complied and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents, and business partners. We may disclose aggregate user statistics in order to describe and promote our Services to current or prospective business partners and other third parties for lawful purposes. This aggregate data does not personally identify you.

In the event of a merger or acquisition, the Company may transfer your information. In such an event, you will be notified via email and/or a prominent notice on our Website and given an explanation of your choices regarding your Personal Data.

Your Choices Regarding Your Information

We will use the email address provided to us during the registration process to provide a welcome email, news and updates, and billing or invoice information to our Customers. When you submit your information on any form on the website, we will use that information to communicate with you and fulfill your request. When using our mobile applications, we may send push notifications to provide different information related to our Services.

We may also send send you email announcements related to our Services on rare occasions when it is necessary to do so. For example, if our Service is temporarily suspended for maintenance, we may send you an email. You do not have an option to opt out of these emails, as they are not promotional in nature.

You may choose to opt out of non-essential communication (e.g. newsletters and promotional communication) by following the instructions to unsubscribe included in the emails, accessing the email preferences in your account settings page, or contacting us at support@getescritorio.com. You may choose to disable push notifications from our mobile applications by turning them off in your mobile application or device settings.

In order to keep your Private Data accurate, current, and complete, please contact us at support@getescritorio.com. We will take reasonable steps to update or correct and delete Private Data in our possession that you have previously submitted via our Services. We will respond to your request within 30 business days.

If you choose to invite additional members of your company/organization/team to use our Service, we will ask you for their email address. We will automatically send an email inviting them to use the Service. We store this information to validate authorized users. Any people you invite may contact us at support@getescritorio.com to request that we remove their information from our database.

EU-U.S. Privacy Shield

We currently have not begun certification with the EU-U.S. Privacy Shield framework that replaced the EU-U.S. Safe Harbor framework. We plan on completing certification by the time our Service is fully released to the public.

Links to 3rd Party Websites

Our Website includes links to other websites not operated or controlled by us and whose privacy practices may differ from ours. Additionally, our Services include links to social media websites including, but not limited to, Facebook, Twitter, Google+, and LinkedIn. If you submit personal information to any of those sites, your information is governed by their privacy policies and not ours. We encourage you to carefully read the privacy policy of any website you visit.

Children’s Online Privacy

Our Services are not directed to children under 13 years of age. The use of our Services is only intended for and made available to individuals who are of legal age to engage in contracts in their applicable jurisdiction.

Cookies and Activity Reporting Technology

Both our Service and our Website may utilize cookies and activity reporting technology such as Google Analytics depending on the features offered on each web page. Cookies and activity reporting technologies are helpful for gathering information such as browser and operating system types, keeping track of the number of visitors to The Website, and understanding how our customers and visitors use the Website.

Cookies can also offer a customized experience to users who utilize our Service and our Website by remembering user preferences (e.g. language). If you choose to block cookies, you may still use our Services but certain features may be limited or disabled as a result.

Personally identifiable information is not collected via cookies and other activity reporting technology; however, if you previously provided personally identifiable information, cookies may be tied to such information to help provide context. Aggregate cookie and activity reporting technology may be shared with third party applications or services that we use (e.g. our customer support platform) in order to provide our Services to you. This information is kept secure and is not shared with third parties for marketing purposes.

Our Commitment to the Security of Your Information

The security of all information, especially your Private Data and the information you store in our Service is important to us. Whenever you enter or access sensitive information, such as payment and billing information or use our Service, we encrypt the transmission of information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is ever 100% secure. Therefore, we cannot guarantee its absolute security. By using our Services, you acknowledge this fact and agree to take special care in deciding what information you submit to us via email or store in our Service. If you have any questions about security and our Services, please contact us at support@getescritorio.com.

Changes to the Privacy Policy

Our business and the Services we provide may change from time to time. As a result, it may be necessary at times for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time and encourage you to review it periodically. In the event of a significant change is made in our Privacy Policy regarding our use of Private Data, we will notify the primary account holder via email prior to the change becoming effective.

This Privacy Policy was last updated on October 18, 2016. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with and acceptance of the terms of the revised Privacy Policy.

Have Questions? Contact Us:

If you have questions about our Privacy Policy, please contact us via email at support@getescritorio.com.